RaShield Managed
IT Service Plans

What is RaShield?

RajaServer’s maintenance services program is designed to help you easily manage your IT equipment, protect your hardware, and get support when you need it. RaShield saves you money on services and support while safeguarding your IT assets.

We offer convenient and customized solutions for managing your IT assets. Our flexible program offers 24×7 support to most locations worldwide while saving you up to 80% compared to programs provided by major original equipment manufacturers like Cisco, Dell, or HP.

RaShield is Convenient

Our tracking portal gives you a more effective solution for tracking all of your IT assets along with their individual service contracts in one convenient location, and it is accessible through desktop and mobile devices. You’ll be able to check your dashboard and easily submit a claim anywhere with an internet connection.

RaShield is Customizable

Choose a plan for networking equipment

Virtual

  • Technical Assistance Center
  • 24x7x365 Expert-Only Support
  • Chat, email, phone, TeamViewSoftware Support Only

Standard

  • Technical Assistance Center
  • Software Support plus
  • Hardware Replacement by
    10 a.m. next business day

Premium

  • Technical Assistance Center
  • Software Support plus
  • Hardware Resolution within 4 hours

 

Choose a plan for servers and storage equipment

Standard

  • Hardware Support
    8 hours/day, 5 days a week
  • Response Time
    1 hour during business hours
  • Part Replacement
    Scheduled by NBD, cut off at 3pm EST

Premium

  • Hardware Support
    24 hours/day, 7 days a week
  • Response Time
    15 minutes during business hours
  • Part Replacement
    Most parts delivered NBD

Contact us to learn more about our services

Contact Us

Documented organizational systems and procedures are the foundation of RajaServer’s high quality standards. All of our services are rooted in proven best practices.

Why RajaServer

Secured Facilities

Security starts with our facilities, where monitored alarms, 24-hour security camera surveillance, and controlled access are standard. Your drives and your data are always protected.

Technician Screening

It’s critical that your product be handled and sanitized by trusted individuals. That’s why all of RajaServer's technicians are carefully screened and selected and undergo background checks and drug screens.

Focused Training

RajaServer's technicians receive extensive and ongoing technical and security training to ensure they know the industry-best methods and standards for processing storage devices.

Verified Processes

RajaServer's processes are certified to ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018, ensuring the quality and continuous improvement of the practices that manage our operations, product handling, and each aspect of our service offerings.